> ## Documentation Index
> Fetch the complete documentation index at: https://docs.zentien.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Jira

> Create Jira tickets directly from error groups in Zentien.

## Overview

The Jira integration lets your team create Jira issues directly from any error group in Zentien — without leaving the dashboard. One person connects the account, and everyone on the team can create tickets from that point on.

## Requirements

* A Jira account (any plan, including free)
* Owner or member role in Zentien

## Connecting Jira

Only one Jira connection is needed per Zentien organisation. Any member can create tickets once the connection is set up.

1. Go to **Orgs** in the Zentien dashboard
2. Scroll down to the **Integrations** section
3. Click **Connect Jira**
4. You will be redirected to Atlassian to authorise Zentien
5. Click **Accept**
6. You will be returned to the Orgs page with a confirmation that Jira is connected

Zentien stores your Jira access credentials securely using AES-256 encryption. Your team members do not need their own Jira accounts to create tickets — they use the shared connection.

## Creating a Jira ticket

1. Go to **Errors** and open any error group
2. Click **Create Jira Ticket** in the action buttons at the top
3. Select the **Project** from the dropdown — this pulls your live Jira projects
4. Select the **Issue Type** — this pulls the actual issue types configured in that project (e.g. Bug, Task, Story)
5. Click **Create Ticket**

The ticket is created immediately in Jira. Zentien will show a linked badge (e.g. `SCRUM-7`) on the error detail page that links directly to the issue in Jira.

Each error group can only have one Jira ticket. If a ticket already exists, the badge is shown instead of the Create button.

## What gets included in the ticket

Zentien automatically populates the Jira issue with:

* **Summary** — severity, automation name, and error message
* **Error message** — the full exception message
* **Stack trace** — up to 3,000 characters of the most recent occurrence
* **Details** — severity, event type, environment, occurrence count, users affected, first/last seen, Salesforce org ID
* **Created by** — the Zentien user who created the ticket
* **Link** — a direct link back to the error group in Zentien

## Disconnecting Jira

1. Go to **Orgs → Integrations**
2. Click **Disconnect** next to the Jira connection

This removes the stored credentials. Existing Jira tickets are not affected. To reconnect, follow the steps above.