Documentation Index
Fetch the complete documentation index at: https://docs.zentien.io/llms.txt
Use this file to discover all available pages before exploring further.
Overview
The Jira integration lets your team create Jira issues directly from any error group in Zentien — without leaving the dashboard. One person connects the account, and everyone on the team can create tickets from that point on.Requirements
- A Jira account (any plan, including free)
- Owner or member role in Zentien
Connecting Jira
Only one Jira connection is needed per Zentien organisation. Any member can create tickets once the connection is set up.- Go to Orgs in the Zentien dashboard
- Scroll down to the Integrations section
- Click Connect Jira
- You will be redirected to Atlassian to authorise Zentien
- Click Accept
- You will be returned to the Orgs page with a confirmation that Jira is connected
Creating a Jira ticket
- Go to Errors and open any error group
- Click Create Jira Ticket in the action buttons at the top
- Select the Project from the dropdown — this pulls your live Jira projects
- Select the Issue Type — this pulls the actual issue types configured in that project (e.g. Bug, Task, Story)
- Click Create Ticket
SCRUM-7) on the error detail page that links directly to the issue in Jira.
Each error group can only have one Jira ticket. If a ticket already exists, the badge is shown instead of the Create button.
What gets included in the ticket
Zentien automatically populates the Jira issue with:- Summary — severity, automation name, and error message
- Error message — the full exception message
- Stack trace — up to 3,000 characters of the most recent occurrence
- Details — severity, event type, environment, occurrence count, users affected, first/last seen, Salesforce org ID
- Created by — the Zentien user who created the ticket
- Link — a direct link back to the error group in Zentien
Disconnecting Jira
- Go to Orgs → Integrations
- Click Disconnect next to the Jira connection