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Why am I not receiving emails for some errors?

Salesforce suppresses duplicate Apex exception emails when the same class throws the same error type within a short window. This is a Salesforce platform behaviour — not something Zentien controls. To work around it:
  • Wait a few minutes and try again
  • Trigger a different error type or from a different class
  • Errors logged via ErrorLogger.log() are not affected by this — they use Platform Events and always arrive in real time

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Why is there a delay between the error and it appearing in Zentien?

  • Errors via ErrorLogger.log() — appear within seconds (Platform Events are real time)
  • Errors via email inbound — 1–3 minutes is typical. Salesforce sends the email asynchronously after the error occurs, and the email pipeline adds a small amount of processing time

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Can I monitor multiple Salesforce orgs?

Yes. The number of orgs you can connect depends on your plan:
PlanOrgs
Starter1
Team5
EnterpriseUnlimited

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Does Zentien read my Salesforce data?

No. Zentien only subscribes to ErrorEvent__e Platform Events — a dedicated error channel. It does not read or write your Salesforce records, contacts, accounts, opportunities, or any other business data.

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Is the Zentien package open source?

Yes. The Salesforce package (ErrorEvent__e and ErrorLogger.cls) is open source and hosted on GitHub. It is an Unlocked Package, meaning you can inspect every line of code before and after installation. Nothing is obfuscated.

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What happens if Zentien goes down?

  • Handled errors (ErrorLogger.log()) — Platform Events are queued by Salesforce and delivered when Zentien reconnects. No events are lost.
  • Unhandled errors (email inbound) — emails are queued by Cloudflare and retried. No emails are lost.

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How do I remove Zentien from my org?

  1. Disconnect your org in the Zentien dashboard (Orgs → Disconnect)
  2. Uninstall the package in Salesforce: Setup → Installed Packages → Zentien → Uninstall
  3. Remove your Zentien inbound address from Apex Exception Email and Process Automation Settings

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I need help — how do I contact support?

Email sandro@zentien.io. Include your org ID and a description of the issue.