Errors

Documentation Index

Fetch the complete documentation index at: https://docs.zentien.io/llms.txt

Use this file to discover all available pages before exploring further.

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Overview

The Errors page has two views, toggled at the top right: Dashboard and List.

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Dashboard view

The Dashboard view gives you an analytical overview of errors over the last 30 days:

• By type — a breakdown of error volume by event type (Apex exceptions, Flow faults, handled errors)
• Users impacted — how many distinct Salesforce users triggered errors
• Error trend — a 30-day bar chart showing daily error volume, so you can spot spikes and see when issues started or resolved

Use this view to understand patterns — which types of errors are most common, whether volume is increasing, and which days had the most activity.

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List view

The List view shows all individual errors captured from your connected orgs. Use the filters at the top to narrow down:

• Date range — filter by when the error occurred
• Org — filter by a specific connected org (shown when you have more than one)
• Event type — Apex exception, Flow fault, etc.
• Severity — Info, Warning, Error, Critical

Click any row to open the full error detail.

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Error detail

Click any error to open the detail view. You will see:

• Error type and automation type — e.g. APEX_EXCEPTION, FLOW_FAULT
• Class/Flow name — the source of the error
• Error message — the full exception message
• Stack trace — full context including org, user, batch job ID (for batch errors), and line numbers
• Org — which Salesforce org the error came from
• Environment — Production or Sandbox
• Occurred at / Received at — when the error happened and when Zentien received it

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Open in Salesforce

For Apex errors, the Open in Salesforce button takes you directly to the relevant record or debug context in your org. For Flow errors, the Debug in Flow Builder button opens the exact Flow version that failed — ready to debug.

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Creating a Jira ticket

If your organisation has connected Jira, a Create Jira Ticket button appears on the error detail page. Click it to select a project and issue type — both are pulled live from your Jira account. Zentien populates the ticket with the error message, stack trace, occurrence details, and a link back to Zentien. Once a ticket is created, a linked badge (e.g. SCRUM-7) replaces the button and links directly to the issue in Jira. See Jira integration for setup instructions.

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AI analysis

Every error detail page has an Analyze with AI button. Click it to send the error context to Zentien’s AI agent, which returns a structured diagnosis in seconds:

• Recommended owner — who should triage this: Salesforce Admin, Developer, Integration Engineer, etc.
• Probable root cause — a bulleted breakdown of what likely caused the error
• Suggested fix — step-by-step remediation, with code blocks where relevant
• Confidence level — High, Medium, or Low based on available context
• Missing context — what additional information would improve the diagnosis
• References — relevant Salesforce documentation and best practices

The result is stored and reloads automatically on subsequent visits — you do not need to re-analyze the same error. AI analyses count against your plan’s monthly credit limit. Your remaining credits are shown at the bottom of each result and on the Account page under Plan & Usage.

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Error types